sultan86 Casino & Sportsbook Data Care

This page describes what we collect when you use sultan86 and how we keep that data protected. We take your privacy seriously—we do not sell personal information, we do not track you across unrelated websites, and we do not share payment details with third parties without your consent or legal obligation.

When you open an account on sultan86, we collect your name, phone number, email, and identity document (KTP, passport, or driver's license) to verify your eligibility. We also collect transaction records when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). This data is necessary to comply with financial regulations and to prevent fraud.

We operate under strict data-protection principles. Your balance, your game history, and your withdrawal requests are stored securely and accessed only by our team members who need to process them. This policy explains what data we keep, who can access it, and what rights you have to request, correct, or delete your information.

What we collect at sultan86

We collect information in several categories. Account registration data includes your full name, email address, phone number, date of birth, and identity document (scanned copy). Payment data includes every transaction you make—deposits, withdrawals, and game activity. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the amount, timestamp, and your e-wallet account identifier. When you use bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the bank name, transfer amount, and your account number.

We also collect game history—every spin you play on slots, every bet you place on sportsbook (Liga 1, Piala Indonesia, Champions League, Premier League, badminton, MotoGP), every live-dealer session, and every esports transaction (Mobile Legends, Free Fire, PUBG Mobile). Your balance, win/loss records, and account login timestamps are stored permanently.

How we use your data

We use your data to operate sultan86. Your name and phone number let us contact you about your account. Your identity document confirms that you meet eligibility requirements and comply with our terms. Payment data lets us process your deposits and withdrawals and generate your transaction history.

We also use your data for compliance and fraud prevention. We share relevant account information with financial-intelligence units and anti-fraud databases when required by law. If you attempt to open multiple accounts, we cross-check your identity to prevent duplicate registration. If we detect suspicious activity (rapid large withdrawals, unusual login patterns), we may freeze your account pending investigation.

Third-party processors

We work with payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. These processors receive your name, phone number, and transaction amount. We do not control how they store that data, but we require them to maintain industry-standard security. Bank virtual-account transfers (online payment, e-wallet, mobile banking, local payment) go directly through your bank; sultan86 does not store your bank login or account number, only the transfer confirmation.

We may also work with customer-support vendors who access your email and account history to resolve disputes. These vendors are contractually bound to keep your data confidential.

How long we keep your data

We retain account information for as long as your account is active. If you request account closure, we delete most personal data within thirty days, but we keep transaction records for seven years to comply with financial-regulation requirements. These archived records are not accessible through your account—they are stored separately for audit purposes only.

If you do not log in for two years, we may close your account and archive your data. We will attempt to notify you via your registered email before taking this action.

Your rights regarding your data

You have the right to request a copy of all data we hold about you. You can ask us to correct inaccurate information (for example, if your phone number has changed). You can also request deletion of your account and associated personal data, subject to our legal obligation to retain financial records.

To exercise these rights, contact us via our FAQ page or email our support team. We will respond within fourteen business days. Note that deleting your account does not erase transaction history—we must retain that for regulatory compliance.

We at sultan86 believe your privacy is non-negotiable. We collect only what we need, protect it strictly, and delete it when you ask.

Cookies and tracking

We use cookies on sultan86 to keep you logged in and to remember your game preferences. These cookies are stored only on your device and do not track you across other websites. We do not use third-party analytics cookies that follow your browsing outside sultan86.

We do not use fingerprinting or device-tracking technologies. When you log in on a new device, you may need to verify your identity again through email confirmation—this is a security measure, not a tracking mechanism.

Where we store your data

Our servers may be located outside Indonesia. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), your transaction data passes through international payment networks. We do not control these networks, but we require them to meet international data-protection standards.

Your identity document and payment history are encrypted during transmission and at rest. We do not store unencrypted copies of sensitive data on systems accessible over the internet.

Contact us about privacy

If you have questions about how we handle your data, or if you believe your privacy has been compromised, contact our support team. We maintain English-language assistance during standard business hours via email and live chat.

You can also access our full Terms page for additional policy details. If you are in Jakarta, Bandung, or another Indonesian city and have concerns about data practices, you may also contact your local data-protection authority.

This policy was last updated on the date shown at the foot of our website. We will notify you of material changes by email if they affect your privacy rights.

Policy summary

We at sultan86 collect minimal personal data: your name, contact details, and identity document for account verification. We collect transaction data when you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We store game history and account balance permanently while your account is active.

We use this data only to operate sultan86, comply with financial regulations, and prevent fraud. We do not sell your data, track you across other websites, or share payment details without legal obligation. We encrypt sensitive information during transmission and storage. You have the right to request, correct, or delete your personal data subject to legal retention requirements.

For more details, review the full policy above. For specific questions, contact our support team via email or live chat.